Our Hard Surface Restoration Services Revamped This Marble Shower in Watertown, MA

March 27, 2024

Showers can be difficult to maintain because they are one of the most frequently used areas of the home. In many cases, professional help is required to restore long-term damage caused by day-to-day wear or harsh cleaning products. Our client from Watertown, MA, contacted us because she had a similar problem with her marble shower.


The owner cleaned the shower regularly, but the floor still looked dirty and unappealing despite her efforts. After deciding it was time to seek professional assistance, she went online and searched for hard surface restoration services in Watertown, Massachusetts, and found Sir Grout of Greater Boston at the top of Google's results.

The homeowner visited our user-friendly website and was happy to find all the information she needed. She read a few of our blog posts and browsed our picture gallery, which gave her the confidence to fill out our online scheduler to request a free evaluation on a day and time that was most convenient for her.

As always, we arrived on time, in uniform, and in our Sir Grout vehicle on the inspection day. We quickly assessed the issues in her shower and noticed the surface was in poor condition. The caulking was damaged, the floor was stained due to chemicals from a harsh cleaning substance, and the grout wasn't adequately sealed, contributing to discoloration and decay.

After discussing our assessment of the shower with the owner, we suggested the best solution to fix the problems and restore the surface. We recommended our tile and grout cleaning and sealing service using Sir Grout's proprietary products because they are the safest, most advanced products on the market. We told her we would properly address the damage, color seal the grout to revamp its color, and give the surface a complete renovation.

We gave her a no-obligation quote outlining the work we would perform. The homeowner was pleased with the reasonable quote and immediately requested to schedule the job on a future date and time that was convenient for her.

On the appointed day and time, we returned to our client's house to begin the job. After preparing the area with clear plastic and masking tape to ensure it was protected while we worked, we set up our equipment and proceeded with our multi-step process, letting the homeowner know we were available to answer all her questions.

First, we deep-cleaned the surface using a high-speed scrubber and our exclusive cleaner. We explained to the client that our product uses high-quality ingredients that wouldn't leave a residue or damage the surface.

Next, we used a vapor steam cleaner to remove embedded dirt and kill mold spores. When the surface was spotless, we repaired the damaged grout to ensure a beautiful, consistent appearance.

For the following step, we removed the damaged caulking in the joints and replaced it with a resilient epoxy solution. Unlike common mixtures, this product isn't porous and can withstand day-to-day wear. It's ideal for showers because it's waterproof and resistant to stains, mold, and mildew.

Finally, we sealed the grout lines with our flagship sealant, ColorSeal, a high-quality product that protects against dirt, water, stains, and other damage. In addition, it reduces wear and tear, making it easier for the homeowner to maintain.

During our free assessment, we explained to the client that our ColorSeal stands out because it gives grout a uniform color and a completely revitalized appearance, improving the surface tenfold. In addition, our large variety of colors almost always ensures we have a color to match the original color of the grout, or many homeowners choose to change it to give a new look to their surfaces.

After cleaning up, we called our client and showed her the results. The owner was thrilled to see the renewed appearance of the surface and said the shower looked perfect. She thanked us for a job that exceeded her expectations and promised to recommend our services to family and friends with hard surface-related issues. She also mentioned she would leave a five-star review on Google to ensure others knew about Sir Grout's outstanding products and services.

Before leaving, we gave the homeowner some recommendations and helpful tips for maintaining her restored shower. We suggested a weekly cleaning routine using pH-neutral and soap-free cleaners like Sir Grout's Natural Hard Surface Cleaner. We told her it delivers remarkable results, and because it's non-toxic, it won't harm anyone in her household, including pets.

We also suggested she avoid using soap-based products or substances with acidic properties because they contain harsh chemicals that damage the surface and leave a residue that often seeps into the grout, causing discoloration, staining, and other issues.

Since mold and mildew are a potential threat in damp environments, we emphasized the importance of taking measures to help prevent their growth. We suggested keeping the area well-lit when possible, providing a source of fresh air, and after using the shower, drying the surfaces with a squeegee, towel, or terry cloth.

Ready to give your old shower a complete renovation? Sir Grout of Greater Boston has the expertise to clean and restore all the hard surfaces in your home to like-new conditions and make future maintenance less hassle. Contact us today by calling (781) 899-0388 or by using our online scheduling option to schedule a free quote.